GoldenStar Privacy Policy

At GoldenStar, we respect your privacy and are fully committed to protecting the personal data you share with us when you visit goldenstar-casino.com or use our services. This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have regarding your data. By registering an account and using our platform, you agree to the practices described below. Our casino is operated by Novatrix SRL, and this policy applies to all players across our international target markets, including Canada, Australia, New Zealand, Germany, Italy, Switzerland, Mexico, Mozambique, South Africa and Arabic-language markets.

Information We Collect

We at GoldenStar collect personal information at various stages of your relationship with us, starting from registration and continuing throughout your gaming activity. Our GoldenStar Online Casino platform requires certain data to open an account, process transactions, and comply with our licensing obligations under the Tobique Gaming Commission.

• We collect identification details such as your full name, date of birth, nationality, and residential address.
• We gather contact information, including your email address and phone number, so we can communicate with you.
• Our team collects payment information, including card details, e-wallet identifiers, or cryptocurrency wallet addresses used for deposits and withdrawals.
• We record your gaming activity, including bets placed, games played, wins, losses, and bonus usage.
• We may collect technical data such as IP address, browser type, device information, and login timestamps.
• When required for KYC verification, we collect government-issued photo ID, proof of address, and any additional documents we may request.

How We Use Your Data

Our GoldenStar platform uses your personal information for several legitimate purposes tied directly to operating a secure and compliant online casino. We at GoldenStar never collect more data than necessary for these purposes.

• We use your data to verify your identity and age, ensuring compliance with our 18+ policy.
• We process your payment details to handle deposits, withdrawals, and refunds accurately.
• Our fraud-prevention systems analyze account activity to detect suspicious behavior, multiple accounts, or bonus abuse.
• We use contact details to send you service-related communications, including account notifications and, where you have opted in, promotional offers.
• We may use your data to personalize your experience, including tailored bonus offers through our loyalty program and VIP Club.
• We retain transaction records as required by anti-money laundering regulations and our licensing authority.

Legal Basis for Processing

We at GoldenStar process your data based on the necessity of fulfilling our contract with you as a registered player, compliance with legal and regulatory obligations, our legitimate interests in preventing fraud and securing our platform, and, where applicable, your consent for marketing communications. You may withdraw consent for marketing at any time by contacting our support team.

Sharing of Your Information

Our GoldenStar Online Casino does not sell your personal data to third parties. However, we may share your information in limited circumstances necessary to operate our services.

• We share payment data with our payment processing partners, including Vixatrix Limited, our designated payment agent, and Tronabriz Limited, which processes Paysafe transactions.
• We may disclose information to regulatory authorities, law enforcement, or courts when legally required.
• We share data with game providers and live dealer operators to the extent necessary to deliver gameplay and verify fair results.
• We may share information with third-party verification services to confirm your identity and prevent fraud.
• Our accreditation bodies, such as GamCare and Gambling Therapy, may receive limited data in connection with responsible gaming initiatives, where relevant.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our site, remember your preferences, and analyze how our platform is used. Here at GoldenStar, we rely on cookies for session management, security, and performance monitoring. You can control cookie settings through your browser, though disabling certain cookies may affect the functionality of our services. For more details, please refer to our separate Cookie Policy.

Data Retention

We at GoldenStar retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, tax, and regulatory obligations. Transaction and identity verification records are typically retained for several years following account closure, in line with anti-money laundering requirements applicable to our license. Once retention periods expire, we securely delete or anonymize your data.

Data Security

Protecting your information is a priority for us. Our GoldenStar security infrastructure uses encryption, secure servers, and restricted access controls to safeguard personal and financial data. We regularly review our security practices to address emerging risks. While we take extensive measures to protect your data, no system can guarantee absolute security, and we encourage you to use strong passwords and keep your login credentials confidential.

Bitcoin and Cryptocurrency Verification

If you choose to deposit using Bitcoin or other supported cryptocurrencies, we require identity verification before you can deposit funds or place bets. This additional step allows us to maintain compliance and protect both your account and our platform from misuse.

Your Rights Over Your Data

Depending on your jurisdiction, you may have specific rights regarding the personal data we hold about you. We at GoldenStar aim to honor these rights promptly and transparently.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal and regulatory retention obligations.
• You may object to certain types of processing, including direct marketing.
• You can request a copy of your data in a portable format where technically feasible.
• You have the right to withdraw consent for optional data processing at any time.

To exercise any of these rights, please contact our support team at support@goldenstar-casino.com. We will respond to verified requests within a reasonable timeframe in accordance with applicable data protection laws.

International Data Transfers

Because our GoldenStar Online Casino serves players across multiple countries and currencies, your data may be transferred to and processed in jurisdictions outside your country of residence, including Costa Rica, where our operator Novatrix SRL is based, and other locations where our service providers operate. We take appropriate measures to ensure such transfers are conducted securely and in compliance with applicable regulations.

Restricted Jurisdictions

Our services are not available to residents of certain restricted countries, and we do not knowingly collect data from individuals in jurisdictions where online gambling is prohibited. If we discover that an account has been opened from a restricted location, we reserve the right to close the account and process any associated data in accordance with our legal obligations. Players from Sweden may continue using our platform but are excluded from bonuses, promotions, the VIP program, and comp point exchanges; relevant data related to these exclusions is handled accordingly.

Third-Party Links and Services

Our website may contain links to third-party services, including payment providers and social media channels such as X, Instagram, Telegram, WhatsApp, and Facebook. We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies before sharing any personal information with them.

Children's Privacy

Our GoldenStar platform is intended solely for individuals who are 18 years of age or older. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from someone under the legal age, we will take immediate steps to delete that data and close the associated account.

VPN Usage and Data Implications

We do not permit the use of VPNs or similar tools to bypass our geographic restrictions. If we detect VPN usage intended to circumvent location-based access controls, we reserve the right to confiscate winnings and take further account action, which may include additional data verification requirements.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or the services we offer. Any updates will be posted on this page, and we encourage you to review this policy regularly. Continued use of our platform after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our support team, available 24/7 via live chat or email at support@goldenstar-casino.com. We are here to help and will do our best to address your concerns promptly and transparently.